Refund Policy

1. Overview

This Refund Policy applies to Bubbaroo Pty Ltd (ACN 113 520 255) trading as HeraVita ("HeraVita", "we", "our", "us"). HeraVita is currently in a research and pre-launch phase. We are not presently selling products or services to the public. This Refund Policy is published in advance of our commercial launch and will apply once we begin accepting customer orders.

Our refund, return, and exchange obligations are governed by the Australian Consumer Law (ACL), which is contained in Schedule 2 of the Competition and Consumer Act 2010 (Cth). Nothing in this policy limits or excludes any right you have under the ACL.

2. Your Rights Under the Australian Consumer Law

Under the Australian Consumer Law, our products come with guarantees that cannot be excluded. If a product we supply is not of acceptable quality, is not fit for its stated purpose, or does not match its description, you are entitled to a remedy.

The ACL provides the following consumer guarantees in relation to goods:

• Acceptable quality — goods must be safe, durable, free from defects, and of acceptable appearance
• Fit for purpose — goods must be fit for any specific purpose you made known to us before purchase
• Match description — goods must correspond to any description, sample, or demonstration provided
• Spare parts and repairs — where reasonably expected

These guarantees apply in addition to any voluntary warranty we may offer and cannot be waived.

3. Major vs Minor Failures

The remedy available to you under the ACL depends on whether the problem is a major failure or a minor failure.

Major Failure

A failure is major if:

• A reasonable person would not have purchased the product knowing of the problem
• The product is substantially unfit for its purpose and cannot easily be made fit within a reasonable time
• The product is unsafe
• The product is significantly different from its description or sample

If a product has a major failure, you are entitled to choose between:

• A full refund
• A replacement product of the same or equivalent type
• Compensation for the reduction in value of the goods

Minor Failure

If the problem is a minor failure, we are entitled to repair the product within a reasonable time. If we cannot do so, you may choose a replacement or refund.

4. Our Voluntary Returns and Exchange Policy

In addition to your ACL rights, we offer the following voluntary policy.

Change of Mind

We understand that fit and sizing can be challenging. For this reason, we offer:

• A 30-day change of mind return window from the date of delivery
• Items must be returned in original, unworn, unwashed condition with all tags attached
• Items must be returned in their original packaging where possible
• Proof of purchase (order number or receipt) must be provided

For change of mind returns:

• We will provide a store credit or exchange — refunds are not available for change of mind returns
• Return shipping costs for change of mind returns are at the customer's expense
• Items marked as 'Final Sale' are not eligible for change of mind returns

Sizing Exchanges

Given HeraVita's commitment to evidence-based fit, if you receive a product that does not fit as expected based on your size recommendation, we will offer a free first exchange to a different size, provided:

• The item is in original unworn condition
• The exchange request is made within 30 days of delivery
• The correct replacement size is in stock

5. How to Request a Refund, Return, or Exchange

To request a refund, return, or exchange:

• Email us at info@heravita.com.au with your order number, the item(s) you wish to return or exchange, and a brief description of the reason
• We will respond within 3 business days with return instructions
• Do not return any item without receiving a return authorisation from us first
• Once we receive and inspect the returned item, we will process your refund, exchange, or store credit within 7 business days

6. Refund Processing

Refunds will be issued to your original payment method unless otherwise agreed. Please allow:

• Up to 7 business days from our receipt of the returned item for us to process the refund
• A further 3–5 business days for the refund to appear in your account, depending on your financial institution

We do not charge any restocking fee for returns made under the Australian Consumer Law.

7. Faulty or Damaged Goods

If you receive a product that is faulty, damaged, or not as described:

• Contact us at info@heravita.com.au as soon as practicable after discovering the fault
• Please include photographs of the fault or damage where possible
• We will assess the fault and contact you within 3 business days to discuss the appropriate remedy
• We will cover all return shipping costs for confirmed faulty or damaged goods

We will not require you to return goods to the manufacturer directly — all warranty and fault claims are handled by HeraVita.

8. Scan Appointment Booking Fees

A $50 AUD booking fee is required to confirm a 3D body scan appointment. The following refund terms apply:

• Cancellations made 48 hours or more before the scheduled appointment: full refund of the $50 booking fee, or the option to reschedule at no charge
• Cancellations made less than 48 hours before the appointment, or no-shows: the booking fee is non-refundable
• If HeraVita cancels or is unable to conduct the appointment: full refund of the booking fee

The $50 booking fee is redeemable upon attendance at your appointment as a welcome gift (merino wool socks and silk hair scrunchie). The welcome gift cannot be exchanged for a cash refund.

Your rights under the Australian Consumer Law are not affected by this clause. If your appointment cannot proceed due to a fault on our part, you are entitled to a full refund regardless of notice period.

9. Non-Returnable Items

The following items cannot be returned or exchanged under our voluntary policy (your ACL rights still apply):

• Items marked as 'Final Sale' or purchased at a non-refundable discount
• Items that have been worn, washed, or damaged after receipt
• Items returned without tags or original packaging (unless the item was received without them)
• Gift cards

10. International Orders

During our initial commercial phase, HeraVita may supply goods to customers outside Australia. For international orders:

• Customers are responsible for any duties, taxes, or customs charges applicable in their country
• Return shipping for change of mind is at the customer's expense
• For faulty goods, we will work with you to arrange an appropriate and cost-effective return solution

International consumer protection laws may differ from Australian law. The ACL applies to purchases made in Australia. If you purchase from outside Australia, local consumer laws may also apply.

11. Contact

For all returns, refund, and exchange enquiries:

Bubbaroo Pty Ltd trading as HeraVita
Email: info@heravita.com.au
Website: www.heravita.com.au

We aim to respond to all enquiries within 3 business days.